Shipping
Italy
Shipments are made via courier.
Standard Home Delivery has a cost of €7,90.
We will deliver your purchase within 15 to 30 working days after receiving your order confirmation. During high season and sale, delivery might take a little longer.
Every purchase made on iliosmeraldo.com brings in attachment an invoice with the value of every single item in Euro. For discount items, the invoice shows the discounted amount.
International Shipping
International Shipments are made via courier.
We will deliver your purchase within 15 to 30 working days after receiving your order confirmation. During high season and sale, delivery might take a little longer.
Shipment costs will be calculated at checkout.
Europe
European Shipments are made via courier.
We will deliver your purchase within 15 to 30 working days after receiving your order confirmation. During high season and sale, delivery might take a little longer.
Shipment costs will be calculated at checkout.
Russia
Russian Shipments are made via courier.
We will deliver your purchase within 15 to 30 working days after receiving your order confirmation. During high season and sale, delivery might take a little longer.
Customs procedures might also determine delays; if this situation occurs, the delay is not attributable to iliosmeraldo.com
Return
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How to return
To start a return, please contact us indicating your order number, we’ll send you a return form, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
All return costs will be the customer’s responsibility. You will manage the pick-up through your courier of choice. Shipping costs are non-refundable. The cost of return shipping will not be included in your refund.
If you’re feeling unsure about our sizing, please head over to our size chart and check the measurements.
Responsibility for the return is yours; please remember to ask for proof of postage when returning the package through your preferred courier.
PLEASE NOTE:
When you want to do a return, please follow this procedure carefully:
- Contact info@iliosmeraldo.it to start your return process and receive a return form and proforma invoice.
- Make sure to place on the box exclusively the proforma invoice received by us.
Please note that any extra custom duties due because of the misplaced invoice will be the customer's responsibility, and the correspondent amount will be consequently deducted from the refund.
For any return question, you can always contact us at info@iliosmeraldo.it.
Return Custom Taxes
We ship to your destination on a DDU (Delivery Duty Unpaid ) basis.
Duty and custom taxes are collected at the time of delivery and they are exclusive responsibility of the recipient.
Taxes and duties are determined by the custom agency and they are not itemized on the Order Summary page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.